Growth of wireless telecommunication has been exponential in the Asia Pacific region and in India subscribers grew at the rate of 82.2%, although, China is the biggest market of Asia Pacific region. With the increase in de-regularizations and consumer awareness - the demand for telecom services has increased in India and broadband wireless demand has risen as more than seventy percent of the households have no access to wired lines.
Therefore, telecom industry needs automated features of ERP to reach more and more customers and to handle the increased needs of customer. The leading players in telecom sectors in India are Bharti Airtel, Reliance Communication, Hutchison Essar, MTNL, Idea Cellular, VSNL, Sify, BSNL etc. The telecom sector need ERP to provide service to customer and also the Indian companies are looking to bring in a complete development in the mobile manufacturing sector and some of the new software such as mobile scan and related antivirus software are being designed by some companies.
Mobile companies require a number of features which should be integrated to mobile applications such as internet browsing, emailing, messaging, voice mail, video conference, soft phones, Microsoft office, location based services, field force automation etc. Features such as gathering data, tracking calls and automating sales force is the demand of telecom sector.
The leading providers of ERP in India are SAP, Oracle, Infosys, TCS and Satyam, and the common ERP packages used in Telecom sector in India are
A number of telecom based features is provided by the package of Reliance Infocomm and it is a popular product in the sector.
The leading telecom company Bharti Airtel bought Oracle Financials and Oracle Human Resource management system in the year 2005 and even Idea cellular was running on Oracle.
Tally is one of the most common software used in various companies in India but it has not been able to reach the global companies although the new versions of Tally incorporate most of the global features. Reliance was developing ERP software with Tally but later Reliance developed in-house software Reliance Infocomm for automating its processes.
BSNL was initially working with Tata Consultancy Service for billing services and later SAP was expected to get the bid of BSNL but there were allegations of corruptions in getting the bids.
SAP and the BSNL Controversy
SAP is a leading provider of ERP in India and many government based organizations have implemented it in their offices but in case of bidding for BSNL project SAP was unable to bid directly because the offer was given for only Indian companies. SAP is a partner of HCL and later it was informed that it was the only bidder for the project.
SAP has a number of features such as governance Risk and Compliance which attracts companies but every ERP package has equal number of advantages and disadvantages therefore, the companies should have a proper method of selection of ERP and it should not be biased by popularity of a brand.